FAQs

General Questions

At Total Home Construction we strive to provide customers with the necessary information they need before starting any home renovation project. Below are answers to some of the most common questions we receive.

Total Home Construction provides home remodeling solutions, servicing Long Island, Queens and Westchester County, New York. From roofing to window replacement to basement renovations, we provide the “total” solution for homeowners.

At Total Home Construction, we value transparency and want to ensure that our customers have a clear understanding of our terms and conditions. Visit our Terms & Conditions page for more information.

While our business is closed on Sundays, we understand that you may have questions or urgent inquiries that require immediate attention. Therefore, we strive to provide the best customer service possible, even on days when our physical office is closed.

Calling our company on a Sunday will not incur any additional charges or fees. We believe in fair and transparent pricing, and we do not discriminate based on the day of the week. Our aim is to assist you promptly and efficiently, regardless of the day you reach out to us.

If you contact us on a Sunday, you may reach our voicemail or an automated system. Please leave a detailed message, including your name, contact information, and the nature of your inquiry. Our dedicated customer support team will promptly respond to your message during our regular business hours, which are Monday-Friday 9am-5pm and Saturday 9am-2pm.

If your inquiry requires immediate attention or is of an urgent nature, we recommend reaching out to us during our regular business hours for a faster response. However, we understand that emergencies can happen anytime, and we will make every effort to assist you as soon as we reopen.

The duration of a home remodeling project can vary depending on several factors, including the scope and complexity of the work, the size of the project, and the availability of materials and subcontractors. At Total Home Construction, we strive to provide realistic and transparent timelines to ensure clear expectations for our clients.

Please keep in mind that the estimated completion time provided at the start of the project is subject to change due to unforeseen circumstances or changes to the scope of work. We will keep you informed throughout the process and collaborate closely with you to ensure your satisfaction.